Following a sales presentation and/or order, make sure to always thank the buyer for their time. Even if they did not purchase your product, a gracious gesture will leave the buyer with good feelings about you! Next time you visit with them, they will remember you and may be more willing to buy from you.
For those who do purchase your product, check in with them after a few weeks time to see if your order was received, if they are happy with the shipment and if the item is selling. Often, the buyer will be unaware of an empty shelf or need to re-order if you do not check in with them. I would suggest calling once a month or so (depending on the season) to check in and see if a re-order is necessary.
Prompt and effective follow through with orders, requests and problems is a crucial issue which every business deals with on a daily basis. Problems, especially, need to be dealt with as soon as possible in order to preserve good business relationships. The faster you response to a specific issue reflects sub-conscientiously how important the customer is to your business.
Listed are some of the response time I suggest in dealing with required issues:
• Return phone calls the day they are received. Acknowledge the request or concern with an immediate callback even if the solution is not immediately available.
• Answer emails daily or within 24 hours of receiving them
• Process and ship orders within 7 working days
One of the best customer service systems you can practice in dealing with your customers is to take 100% responsible for any problems having to do with your products and helping to find a solution to the problems. In other words, if a store calls you with a problem concerning a product or shipment, make it your responsibility to fix the problem!
Next post, we will start a new series! Check back to see what we will be talking about next. And, don’t hesitate to request topics or email me with your questions!