December is the time of year when orders can get lost, packed wrong or even sent out incorrectly. The crazy business that goes on this time of the year makes it hard to keep up and mistakes are easier to make.
Last November, we placed an order to a supplier for some Idaho products for our online store. When I placed the order, I emailed the company our new address (we had not ordered from them for a few years) with our order. Then we waited … and waited … finally after a couple weeks, I called the company. A gal with a very cheery voice said she was glad I called because the shipment had been returned — marked undeliverable. Evidently, they got our business name misspelled, our address wrong, and I think the zip code was incorrect as well.
The gal asked for my correct address so she could reship the order. It was already well into December. I doubted whether the products would arrive in time to sell much of them, so I told her I needed to cancel the order.
Now, at this point, you would think she would at least apologize for the mistake, but noooooo …. She complained at me that I didn’t tell her sooner that the order had not arrived, so she could stop the shipment and fix the address error.
She took NO RESPONSIBILITY for the problem!! …. Bad business, in my opinion!
Jack Canfield wrote an article on this same subject: Take 100% Responsibility for Your Life — STARTING TODAY! .
You must take responsibility for your happiness and your unhappiness, your successes and your failures, your good times and your bad times….
Some ideas to make this happen:
1. Believe, Believe, Believe! Have unwavering faith in yourself, for good and bad. Make the decision to accept the fact that you create all your experiences. You will experience successes thanks to you, and you will experience pain, struggle, and strife thanks to you. Sounds a little strange, but accepting this level of responsibility is uniquely empowering. It means you can do, change, and be anything. Stumbling blocks become just that—little hills to hop over.
2. Take no less than 100% responsibility . Successful people take full responsibility for the thoughts they think, the images they visualize, and the actions they take. They don’t waste their time and energy blaming and complaining. They evaluate their experiences and decide if they need to change them or not. They face the uncomfortable and take risks in order to create the life they want to live.
3. Stop complaining . Look at what you are complaining about….Really examine your complaints. More than likely you can do something about them. They are not about other people, other things, or other events. They are about YOU.
4. Make an immediate change. Are you unhappy about something that is happening right now? Make requests that will make it more desirable to you, or take the steps to change it yourself. Making a change might be uncomfortable for you. It might mean you have to put in more time, money, and effort. It might mean that someone gets upset about it, or makes you feel bad about your decision. It might be difficult to change or leave a situation, but staying put is your choice so why continue to complain?
You can either do something about it or not. It is your choice and you have responsibility for your choices.
5. Pay attention. Looking to others for help and guidance is helpful, but don’t forget to stay tuned in to yourself—your behavior, attitude, and life experiences. Identify what’s working and what isn’t. If you need to, write it all down. Then…
6. Face the truth and take action for the long term . You have to be willing to change your behavior if you want a different outcome. You have to be willing to take the risks necessary to get what you want. If you’ve already taken an initial step in the right direction, now’s the time to plan additional steps to keep moving you forward, faster.
Now, next time a shipment gets lost, a customer gets the wrong item or an order arrives late, are you going to blame the freight company, an employee or something or someone else?
I hope you take responsibility and make it right with the customer!