More of the series of Business Tips from the book:
101 Business Quotes and Affirmations
compiled by Randy Schrum
I have learned the novice can often see things that the expert overlooks. All that is necessary is not to be afraid of making mistakes, or of appearing naive.
— ABRAHAM MASLOW, American psychologist
AFFIRMATION: I ask questions of others, at the risk of making mistakes or even appearing naive.
I learn many new perspectives by listening to others. No one knows all the answers and listening to outside opinions can be helpful in finding ideas and/or solutions.
Where do you take time to listen to other ideas for your business? Reading articles by the experts is one place. Talking to your customers can be another.
You just never know when the next great idea will come from!
Good management consists in showing average people how to do the work of superior people.
— JOHN D. ROCKEFELLER, Banker
AFFIRMATION: I am committed to being an example of superior management by giving others access to my abilities.
Are you a good example of what you want your help/employees to do?
Our best teaching tools is to live what we believe and wish to see in others. Most people respond to what you do more so than what you say.
What are you telling others in your business today?
People ask me, how is managing in the New Economy different from managing in the Old Economy? Actually, it’s a lot the same. It’s about the financial discipline of the bottom line, understanding your customers, segmenting your customers by their needs, and building a world-class management team.
— MEG WHITMAN, CEO HP
AFFIRMATION: The current economic climate does not affect my financial discipline nor the way I deal with my customers. I am focused on building a superior management team.
Customer service is the best way to compete in the ‘New Economy’ which puts small business on the same playing field as the big companies (at least online).
Always give your customers your very best service. Nothing can compete with that! And they will stick with you no matter what the economy is at the moment!
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
— ZIG ZIGLAR, Speaker and Author
AFFIRMATION: The complaints of others are not a problem for me. These complaints actually represent an opportunity for growth and more business.
Have you ever thought about how many people would say the same thing about your business or products as the one complainer says?
I agree with Zig: Listening to a complaint is the best way to perfect a system or item in your business.
Always listen to your customers. They often share pearls of wisdom!
One of the main weaknesses of mankind is the average person’s familiarity with the word ‘impossible.’ He knows all the rules that will not work. He knows all the things that cannot be done.
— NAPOLEON HILL
AFFIRMATION: Looking for ways to do the impossible is at the forefront of my strategies and plans.
Instead of thinking something is impossible, how about if you find ways to make it work?
If you really believe it is impossible, it will be. On the other hand, if you think it is possible, it will be.
Most battles happen first in the mind!