Category: Customer Service

Is the Customer Always Right?

Sometime during any retail/wholesale training, we are taught that the customer is always right. While in theory, it is always good to make them think they are right because it never pays to get into a fighting match trying to…

Am I Contacting Buyers Often Enough?

Short answer to the question “Am I contacting buyers often enough” is probably no. I, like most new producers and sales people, thought that contacting buyers frequently was equal to the unwanted door-to-door visits from religious organizations!  Not true, in…

Dealing with Difficult Customers

Dealing with difficult customers is part of having and doing business with the public.  There is no way around it  — we all have horror stories concerning difficult customers.  I have a few concerning difficult vendors as well!! Sometimes, for…

Am I Being too Pushy?

We all ask this question, one time or another, when working with stores buyers:  Am I being too pushy? I’ve worked in sales, on and off, since I was 10 or 12 years old.  In order to succeed in sales,…

Making Your Business Special

Selling wholesale is the main focus of this blog, but as you know, I post on items of interest that will help any product based business grow and hopefully, succeed …. or in this case, making your business special! While…