Category: Customer Service

Dealing with Customer Complaints

Dealing with customer complaints with both retail and wholesale customers is a skill that is easily learned.  Personally, I learned good customer service over the years from my experience in working with customers in many different scenarios:  retail store management,…

Collection Tips

With the increase use of credit/debit cards for payment on orders, collections is the not the issue it was five to ten years ago.  But there are still times when I find I need to use good collection procedures. Interestingly,…

Do You Have a Virtual Fax System?

Many folks assume email and toll-free phone numbers have killed faxing.  Not true!!  Many businesses still use faxing for a number of different reasons.  Because it has always been done that way  Because some business owners would rather see a…