Category: Customer Service

Last Minute Wholesale Hustle

I thought I knew all (or most) of the wholesale tricks and techniques out there.  After all, I’ve been a sales rep for over 12 years! Wholesale selling usually slows to a halt by mid-November — when I change roles…

Dealing with Customer Complaints

Dealing with customer complaints with both retail and wholesale customers is a skill that is easily learned.  Personally, I learned good customer service over the years from my experience in working with customers in many different scenarios:  retail store management,…

Collection Tips

With the increase use of credit/debit cards for payment on orders, collections is the not the issue it was five to ten years ago.  But there are still times when I find I need to use good collection procedures. Interestingly,…