Arthur Levitt Jr. (born February 3, 1931) is the former Chairman of the United States Securities and Exchange Commission (SEC). He served from 1993 to 2001 as the twenty-fifth and longest-serving chairman of the commission. Widely hailed as a champion of the individual…
Tag: customer service
Business Planning 1: Celebrate 2019!
Three Reasons Why Buyers Don’t Buy
Dealing with Difficult Customers
Follow Up or Follow Through?
If you read my articles regularly, you know I talk lots about following up. I learned this trick very early as a sales rep because when I worked with my customers on a regular basis, I found that if I…
Communicating with Difficult Customers
Handling customer communications, especially during this time of the year, can really be challenging. If you are like me, I am in such a rush to get all the orders out in a timely basis, that I don’t always have…
Using Good Customer Service Systems
4th quarter is the time of year where most of us are extra busy, rushing to get orders out the door! As a producer, I understand the rush of the holiday season! To save time during the busies weeks, we…
Customer Service — Silence is Not Golden
Silence is NOT golden when working with buyers or consumers. What do I mean? How many times have you and I received a message or an email from a potential buyer and either put off responding or just did not…
Dealing with Customer Complaints
Dealing with customer complaints with both retail and wholesale customers is a skill that is easily learned. Personally, I learned good customer service over the years from my experience in working with customers in many different scenarios: retail store management,…